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Privacy Policy

Fairhome Group Privacy Statement – Websites, Email Terms & Cookies

Privacy Policy

1.Information and who we are

At Fairhome Group PLC we are committed to protecting the privacy of users of our sites. Set out below is our policy regarding information we receive from the users of this website.

This privacy notice aims to give you information on how Fairhome Group PLC collect and process your personal data through your use of this website, including any data you might provide if you request information on Fairhome or our services.

2.Data Controller

The organisation is registered with the ICO as a Data Controller under the current Data Protection Act and General Data Protection Regulations 2018 The registration details can be viewed online in the public register at

The Controller of the Website is Fairhome Group PLC. We are responsible for your personal data.

Fairhome Group comprises a number of separate companies. This privacy notice is issued on behalf of Fairhome Group of companies. Each company is a controller and responsible for website privacy in relation to its own users.

Fairhome Group PLC has appointed a Data Protection Officer who is responsible for overseeing questions on this privacy notice. If you have any queries regarding the privacy notice or your legal rights, please contact

The Data Controller, Fairhome Group PLC, Quays Reach, 16 Carolina Way, Salford M50 2ZY

3.The Type of Information we collect

Personal data or information we might collect means any information by which you can be identified. We may collect the following data

  • Identity data including name, address and email address
  • Where we need to collect personal data by law
  • Where we have a contract which requires personal data to be supplied, we may not be able to provide a service

We also may collect use or share Aggregated Data such as statistical or demographic data. Aggregated Data is not considered Personal Data in law because it does not directly or indirectly identify you

4.How your personal data is collected

  • Direct interactions, for example in requesting information on services which we provide
  • Automated technologies or interactions or ‘cookies’


This site uses cookies. One of the cookies we use is essential for parts of the site to operate and has already been set. You may delete and block all cookies from this site but it may not function properly.

A ‘cookie’ is a piece of data assigned by our Web server to the browser on your computer. Cookies help Web sites recognise repeat visitors to our site. Cookies are only read by the server that placed them and are unable to execute any code or virus. Cookies allow our system to auto-populate certain login information on a registration form using information that was received from you on a previous visit. Cookies also allow us to identify you. By showing how and when our visitors use this site, this information can help us to continue to improve our site. If you do not wish to receive cookies or want to be notified of when they are placed, you may set your Web browser to do so, if your browser so permits.

By using our site you consent to the collection and use of information gathered by Fairhome Group PLC through the site. If a visitor refuses the Fairhome Group PLC cookie then Fairhome Group PLC does not gather any automated information on that visitor.

To opt out of being tracked by Google Analytics across all websites visit 

6. How we use your personal data

We will only use your personal data

  • Where the law allows us to
  • Where you have entered into a contract for provision of services
  • Where it is necessary for your legitimate interests or those of a third party and their interests and fundamental rights do not over ride those interests
  • Where we need to comply with a legal or regulatory obligation

We may process your data on more than one legal ground

7.Protection of your data

Unless you have given your consent, none of the data that we obtain will be provided to third party organisations in anything other than aggregate statistical form.

It is not our policy to pass on personal information about our users to third parties unless you have given your consent.

All data collected from users is protected against unauthorised access. As required by the General Data Protection Regulations 2018, we follow strict security procedures in the storage and disclosure of information that you have given to us, in order to prevent, as far as possible, any unauthorised access.

8.Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably need to use it for another reason that is compatible with the original purpose. If we need to use your data for an unrelated purpose we will contact you to explain

9.Sharing of data

We may share your data with other parts of the Fairhome Group of companies. We ensure that your data is protected by requiring all companies within the Fairhome Group to follow the same rules when processing your personal data.

Companies within Fairhome Group may share data within the law where required for protection of vulnerable persons or provision of support services.

We may share your information with internal and external third parties to whom we chose to sell merge or transfer parts of our business or assets; or for provision of services requested to individual service users.

10.Transfer of Data

We will only transfer data to other countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

11.Protection of your data

We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not allow third party service providers to use your personal data other than where it is required by law, where it is necessary to administer the working relationship with an individual or where there is another legitimate interest in doing so.

12.Data Retention

We will only retain your personal data for as long as necessary to fulfil the purpose it was collected from , including the purpose of satisfying any legal accounting or reporting requirements. To determine the appropriate retention period we consider the amount , nature and sensitivity of the personal data , the potential risk of harm for unauthorised use or disclosure , the purposes for which we process your personal data and whether that purpose can be achieved through other means, and applicable legal requirements .

Details of retention policies for different companies within Fairhome Group are available in our data retention policy.

By law we have to keep basic information about customers including contact, identity, financial a transaction data.

In some circumstances personal information may be anonymised so that it can no longer be associated with an individual, in which case it may be used without further notice to the individual.

13.Your legal rights

Under the GDPR you have the following rights over your data and its use:

  • The right to be informed about what data we are collecting on you and how we will use it
  • The right of access – to see the data we hold on you
  • The right to rectification – that we update or correct your persona data
  • The right to object – you can ask us to stop using your data for a particular purpose
  • The right to erasure – you can ask us to delete data we hold on you
  • The right to restrict processing – you can ask us to temporarily stop using your data while the reason for its use or its accuracy are investigated
  • The right to stop automated decision making
  • The right to portability of data
  • The Information Commissioner office website gives more information on your rights as a data subject

14.Changes to our Privacy Policy

In the event that we decide to change our policy, we will post these changes on this page so that you can be aware of what information we collect, how we use it and when we disclose.

15.Third Party Links

Some of the links from our website will link to websites maintained by other organisations. These links are provided purely for your convenience and do not imply that Fairhome Group PLC endorses or supports those organisations, the information on their sites, or their products or services in any way. Fairhome Group PLC cannot be held responsible for the content of any external websites that link to or from this website. As these sites are not controlled by Fairhome Group PLC, Fairhome Group PLC shall have no liability whatsoever for the content, advertising, products or other materials available on any such sites.

Any concerns regarding any external link should be directed to the respective website, rather than to Fairhome Group PLC.

16.Queries and complaints

If you have any queries about how we use your data please contact the Data protection Officer at Fairhome Group PLC.

Queries and complaints including data subject requests will be responded within 30 days. If we are unable to respond within this period we will contact you to explain why.

Fairhome Group PLC, Quays Reach, 16 Carolina Way, Salford, England, M50 2ZY

If you are still unhappy following a review by the organisation you can then complain to the Information Commissioners Office (ICO) via their website

or in writing to: –

Information Commissioner’s Office
Wycliffe House
Water Lane

17.Terms of use

This site is run and controlled Fairhome Group Plc. By accessing and using our website, you agree to be bound by the following terms of use set out below.

These terms of use may be updated by us from time to time without specific notice to you. By accessing and using our website you agree to be bound by the latest terms of use posted by our website. You should review the terms of use regularly for this reason. If you do not wish to be bound by these terms of use, please exit this site immediately.


All content included on this site, including text, graphics, logos, icons, images, software and source code, the arrangement and compilation of such content and any databases are the property of Fairhome Group PLC or its content suppliers and protected by United Kingdom and international intellectual property laws, including copyright laws.

The content and software on this site is to be used solely for providing information relating to Fairhome Group PLC to users of this site.

Subject to the permission granted below, any other use, including the reproduction, reutilisation, extraction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited.

© Copyright 2018 Fairhome Group PLC. All rights reserved.

Permission to use, copy and distribute documents and related graphics available from this World Wide Web Server (“Server”) is granted, provided that

  1. The above copyright notice appears in all copies and that both the copyright notice and this permission notice appear
  2. Use of documents and related graphics available from this Server is for informational and non-commercial purposes only
  3. No documents or related graphics available from this Server are modified in any way and,
  4. No graphics available from this Server are used, copied or distributed separate from accompanying text.
  5. Any rights not expressly granted herein are reserved by Fairhome Group PLC.


Fairhome Group websites are non-transactional and cannot be used to conclude a contract with Fairhome Group PLC. Any information provided on our sites is subject to change and is provided for information purposes only.

To the extent permitted by law, Fairhome Group PLC is providing this website and its content on an “as is” basis and makes no representations or warranties of any kind with respect to this website or its content including but not limited to warranties of satisfactory quality, merchantability, fitness for purpose, title, non-infringement of any intellectual property right, or any implied warranties.

Fairhome Group endeavours to provide accurate information. Due to the changing nature of the information contained in this website Fairhome Group PLC shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of any of the information accessible via the site not being accurate, complete or up to date.

Due to the nature of communications over the internet and the inherent risks of the transfer of data over the internet, Fairhome Group PLC shall have no liability whatsoever for any damages or losses resulting from viruses or the corruption or loss of data or any damage to software or hardware.

Whilst Fairhome Group PLC will use all reasonable endeavours to minimise any amount of downtime on the site, due to the fact that Fairhome Group PLC does not have direct control over the servers used to hold data or information on the site and due to the intrinsic nature of websites, Fairhome Group PLC shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of you being unable to access the site.

20.Email Disclaimer

This email is solely intended for the recipient identified above (‘intended recipient’). The intended recipient may not be the actual recipient. The email address used in this email may not correspond to the intended recipient.

The contents of this email are confidential to the sender and the intended recipient. They are subject to copyright in favour of the sender (including their employer or principal, as the case may be).

Only the intended recipient may rely on the contents of this email.

The contents of this email must not be reproduced by any person (including the intended recipient) without prior written consent of the sender.

Any opinions, views or advice expressed in this email are personal to the sender and are not to be attributed to their employer or principal.

The sender (including their employer or principal, as the case may be) does not make any representations or give any assurances or warranties as to the safety, reliability or any other attribute of the attachments, files, images, hyperlinks or the like in this email. The sender does not give any warranties that they will be free from viruses, malware or other computer contaminant. By accessing or otherwise making use of these, a recipient (including the intended recipient) of this email acknowledges and agrees:

1.(a) they do so voluntarily at their own risk

2.(b) doing so may cause damage and loss

3.(c) they do not have permission to do so unless they are the intended recipient, and

4.(d) it is their sole responsibility to take necessary precautions to protect the computer hardware and software they are using from damage and loss

Any recipient who receives this email in error should immediately report the error to the sender and permanently delete this email from all storage devices.

A recipient (including the intended recipient) who opens or otherwise accesses an email from the sender in the future does so at their own risk and acknowledges and agrees that the sender (and their employer or principal, as the case may be) is not responsible for any loss or damage suffered by any person.

All content © copyright 2024 Fairhome Property Group is a trading name of Fairhome Group Limited. Fairhome Group Limited is a private limited company registered in England and Wales with company number 09069696 and having its registered office at 16 Carolina Way, Quays Reach, Salford, England, M50 2ZY.