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2nd Line Field Support Engineer – Nationwide

Salford Quays, Greater Manchester
Salary: £25,000.00 /year

This is an excellent opportunity for an 2nd Line Field Support Engineer to join a rapidly growing organisation.

Working in parallel with the internal IT department, you will provide IT Field Support in accordance with ITIL best practice. This will include installing PC and network devices, wired and wireless. You must be able to work in both an onsite, and remote capacity as required across multiple UK locations.

Key responsibilities as a 2nd Line Field Support Engineer

  • Carry out installations and configurations of IT equipment as requested by Service Desk Manager and complete all relevant documentation
  • Ubiquiti Network Equipment PC & Laptop builds required for installation (as required)
  • Successfully diagnose and troubleshoot network equipment, hardware and software issues
  • Periodic overnight travel will be required as install locations are across the UK
  • Complete all assigned duties in a safe and responsible manner and act as an ambassador for the organisation
  • To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site

All candidates should have a minimum of 18 months proven recent experience in a similar field based technical role. We require a confident individual with excellent customer service skills including effective listening, patience, empathy and diplomacy as well as being an enthusiastic, self-motivated team player with strong communication skills.

Candidates must have experience administering, managing, maintaining and troubleshooting the following technologies:

  • Windows 10
  • Networking experience (LAN, WAN, Wi-Fi)
  • Sophos
  • Active Directory
  • Office 365

A good and broad understanding of the following is also desirable:

  • Ubiquiti Unifi Networks
  • DHCP
  • DNS
  • Android / iOS awareness
  • Remote Access tools such as Bomgar
  • Software Asset Management
  • Event Management
  • Patch Management & security

About Fairhome Group

Fairhome Group is a rapidly growing business specialising in the care industry. We acquire and develop properties to create homes for people with physical, mental or learning disabilities. These range in size from small units, to larger schemes.We are a market leader in our sector and create ‘whole-life’ homes for those who need our services.

As an employee of Fairhome, you will receive excellent benefits which include a state-of-the-art building to work in, with an on-site restaurant, gym, bar and free leisure facilities. Part of the package involves free breakfast and lunch and there are regular social events to create that ‘family feel’, should you want it.

As an Investors In People (IIP) and a Sunday Times Top 100 one star company, there’s a real investment into the people side of the organisation. It’s a business that never stands still and if you are up for the challenge of working in a vibrant, changing, fast-paced organisation with great people, then we’d like to hear from you.

What will I receive in return?

  • You will be part of an ambitious business that has exciting growth plans, with excellent career development opportunities.
  • Competitive Salary: Circa £25k depending on experience plus Discretional Company Bonus.
  • Attractive Benefits: 25 days annual leave plus bank holidays, fully expensed restaurant, bar, gym and leisure facilities.
  • Excellent Location: Working from prestigious offices in Salford Quays, Greater Manchester
  • Work Life Balance: Monday to Friday 08:30 to 17:00 There is potential for flexibility with start and finish times – to be agreed at interview.

If you are an experienced 2nd Line Support Engineer who is willing to work nationally, this could be the move you’ve been looking for.

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