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Housing Officer

Salary: £24,220.00 /year

We are recruiting for an experienced Housing Officer in to work in the Bournemouth/South Coast area.

We are currently looking for a Housing Officer (supported living) to provide effective frontline delivery of services to the association’s service users within a designated patch of properties/homes. The ideal candidate will have excellent communication skills, to work closely with partners organisations to provide an overall holistic package of housing care & support to vulnerable services users.

You will be responsible for the delivery of key housing management services for, or on behalf of partner associations in relation to tenancy management: rents & income collection & recovery: management of voids, allocations & lettings as well as engaging & involving service users in matters that affect their homes and their care along care providers.

Working as a member of a dispersed team of specialist officers, the role involves dealing with the specific housing needs of service users with often complex learning difficulties and physical/ psychological disabilities.

Required Education, Skills and Qualifications

  • Proven track record of delivering high quality customer services preferably but not necessarily in the housing sector.
  • Demonstrable empathy with service users with complex care & support needs.
  • Effective stakeholder management both internally & external to the organisation.
  • Will be customer-focused and possess excellent communication skills, both verbal and written, with the ability to correspond at all levels within the business and with external partners and customer.
  • Will be an effective team player with an aptitude to work flexibly to meet business requirements.
  • To effectively manage their own workloads, be ‘self-led’ working with moderate supervision, with high levels of attention to detail and an ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
  • Proven track record of successfully solving complex and/or difficult problems.
  • Proficient use of a range of IT packages including Microsoft Office applications.


  • You will be part of a fast-paced, ambitious business that has exciting growth plans.
  • We will also offer you excellent career development opportunities.
  • Salary £24,220.00 plus £5k car allowance
  • 25 days annual leave plus bank holidays
  • Home working managing properties in the Bournemouth/South Coast area.

About Fairhome Group

Fairhome is a rapidly growing business who specialise in the care industry. We acquire and develop properties to create homes mainly for people with physical, mental or learning disabilities. These range in size from small units, to larger schemes. We are a market leader in our sector and create ‘whole-life’ homes for those who need our services.

As an Investors In People (IIP) and a Sunday Times Top 100 one star company, there’s a real investment into the people side of the organisation. It’s a business that never stands still and if you are up for the challenge of working in a vibrant, changing, fast-paced organisation with great people, then we’d like to hear from you.

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