Call: 0330 390 9500

2nd Line Support Engineer

Salford Quays, Greater Manchester
Salary: £25,000.00 /year

So, who are we?

We are Fairhome Group.

Fairhome Group is a property management business, which specialises in the purchase of land/ accommodation which we then redesign and develop for specific use within the supported living sector.

Our business has more than doubled in size in the last 6 months from 50-130 staff, and through aggressive growth, new business and acquisitions our forecast for new staff headcount is set to continue growing at a pace, so we can offer a fast paced, genuine career path for those who join us at this exciting stage.

Benefits of working for Fairhome Group!

Our business has a real family feel, and as such we believe in looking after our employees, so along with regular benefits, we provide a fully expensed onsite restaurant, bar, gym facilities, and gift you an additional 3 days holiday each year during our Christmas/ New year close down period.

So, what are we looking for?

All candidates should have a minimum of 18 months proven recent experience in a similar technical role, along with excellent customer service skills including effective listening, patience, empathy and diplomacy.

The key responsibilities are:

  • Technical resolution of incidents at 1st and 2nd line.
  • To act as the single point of contact for all IT related service requests.
  • Logging calls with 3rd parties and incident management.
  • Timely progression of all incidents and requests to ensure SLA’s are met.
  • Tracking of all incidents and escalation where appropriate and closure of incidents on confirmation from the customer of satisfactory resolution.
  • Installation and configuration of IT equipment.
  • User account administration.
  • PC & Laptop builds.

So, who are you?

A solid IT professional either currently at 2nd line level or ready for the next step up.

You will have the following attributes:

  • Ability to work efficiently and effectively
  • Enjoy working in a busy, dynamic environment
  • Presentable
  • Confident
  • Articulate
  • Proactive

If this sounds like the job opportunity you have been searching for and you would like Fairhome Group to consider you for this role then just click apply or call Hothan Isman – Recruitment Business partner on 0330 3909500

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